SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veleer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://veleer.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Embarking on the arduous task of dog nail cutting is a shared challenge between you and your canine companion. My trio of pugs, each with their unique foot fears, turned this routine into a wrestling match. However, the nail clipper emerged as the solution to their diverse foot issues and empowering me to care for my dogs at home, sparing the expense of a groomer. Thanks to this tool, nail care is a breeze for my pugs, though persuading my two cats for a tranquil nail trimming remains a work in progress.
In my experience, these are undoubtedly the best trimmers I have ever purchased. From now on, we exclusively opt for these clippers. The quality, efficiency, and ease of use make them stand out. Highly satisfied with this purchase, and they have become a staple in our pet grooming toolkit.
Ideal for cutting my 110 lbs German Shepherd's nails, these clippers excel in both sturdiness and quality. The retractable safety mechanism ensures a precise cut without risking over-trimming. Highly recommended for pet owners seeking a durable and efficient tool.
After meticulously reviewing all available feedback and exclusively opting for products with 5-star ratings and a substantial number of reviews, I found myself in a challenging situation with my service dog. Despite trying another pair of clippers resembling these and even experimenting with an electric grinder, neither proved effective in filing her nails. Frustrated, I crafted a file, but it proved time-consuming. In a final attempt, I explored different styles based on positive reviews and decided to order this particular pair. The experience was remarkable – with my wife's assistance holding her head, I managed to trim my service dog's nails without a single cry. Drawing on my 50 years as a custom knife maker, I noticed the superior quality of these clippers. Having successfully overcome the challenge of nail trimming, I'm genuinely delighted with this product. As someone with extensive experience in cutting instruments, I confidently affirm that these clippers are effective and humane. I wouldn't hesitate to purchase them again.
Providing clean and sharp clips, these clippers made cutting my Bernedoodle's nails easy. The only downside is the audible click when cutting down, which might be bothersome for nervous dogs. Overall, a handy tool for pet owners.
My dog's thick and tough nails posed a constant challenge. Regular vet or groomer visits were not only expensive but inconvenient. These clippers proved to be a game-changer. With careful introduction and use, they worked efficiently, offering a sturdy, sharp, and smooth action. A definite recommendation for pet owners seeking a reliable solution.
After trying various nail clippers over the years, this one stands out as the best. The easy cutting and the guide feature ensure a precise trim without cutting the nails too short. A reliable choice for pet owners seeking a top-notch nail clipper.
Confronting the challenge of thick, black-nailed hounds, these clippers turned the tide. Utilizing them while the dog sleeps minimizes the struggle, providing a practical and effective solution for pet owners dealing with resistant pets.
Ideal for overgrown and thick nails, these clippers offer flexibility by allowing the safety guard to be adjusted. While caution is advised, they work exceptionally well, providing a great solution for those dealing with challenging nail-trimming situations.
As owners of a rescued Plott Hound, we sought a clipper for a smooth transition into nail shortening. The clippers stood out with a large cutter head accommodating thicker nails. The sharpness, comfortable handle, and wide clipper head opening make this an excellent choice, especially for dogs not accustomed to nail clipping.
Sharing photos to showcase the thickness of my dogs' nails, these clippers lived up to the search for an effective tool. Navigating through thick black nails, they provided the solution I had been looking for. A reliable companion in stages of nail care, ensuring a comfortable and controlled trimming process.