SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veleer (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://veleer.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I recently purchased this compact wireless bass speaker, and it's a fantastic value for the price. The design is sleek and it's surprisingly portable. Initially, I had doubts about the sound quality due to its size, but pairing it with my phone was a breeze and the sound exceeded my expectations. It's not comparable to high-end speakers, but it delivers clear sound and decent bass. I love using it in the bathroom and the ambient light feature adds a nice touch. The battery life is impressive. However, the bass could be improved, and more volume levels would be beneficial. Overall, a great product for its cost!
The ease of connection and sound quality of this small speaker is amazing. It won't shake your windows, but it's perfect for a room. I haven't checked its water resistance or battery life yet. It's not overly loud but can still wake someone in the next room. A great find for its size
This speaker offers excellent sound quality, with clear and punchy audio. The omni-directional design is practical, and it stays in place well. Battery life is good, maintaining sound quality even as the battery depletes. It takes a few hours to charge, but lasts me several days of use. The Bluetooth connection is swift also!
The sound from this small speaker is surprisingly high quality, akin to a portable sound system. It's impressive how it delivers both in volume and clarity. It's an excellent value, even outperforming its price range
I was so impressed with the sound quality of the orange model I bought last year that I got another one for my brother. It's great for bass lovers and offers crisp vocals and powerful bass. Its water and dust resistance is a bonus. I use it for schoolwork, gaming, and even in the shower. It's a fantastic speaker
It’s loud for a small speaker but it gives this echo to your ears that I just don’t like but it’s really lightweight.
good
Very small and sound is good
Very small & so loud it’s worth it. Love it!
I thought it was bigger, but still the sound is OK
This speaker is the perfect size for my gym bag. I often use it at the pool for my morning workouts. Its sound quality and volume are impressive for its size, and the battery life is quite long. Since my van's radio broke, we've been using this speaker for music, and it's been wonderful. Its portability is a hit with my kids, and I plan to buy more as Christmas gifts
We've had this speaker since Christmas, mainly using it in the kitchen paired with my husband's internet radio. The volume can be low, but it's easily fixed. The sound is great for its size and the transmission range is satisfactory. I'll update this review if anything changes
I didn't expect much for the price, but this speaker is impressive. I use it as an external speaker for Alexa and it surpasses the inbuilt speakers. Pairing is quick and the sound quality is remarkable. Highly recommended
This Bluetooth speaker is fantastic for hikes. It's durable, attaches well to my backpack, and was easy to pair. The battery life lasts all day at moderate volume, making it a reliable outdoor companion
The sound from this speaker is unexpectedly loud and clear. While it lacks in bass due to its size, it's an excellent product, particularly when on sale. Highly recommend
Impressed with the sound quality, compact design, and lightweight nature of this speaker. Ideal for travel, and the strap is a handy addition for securing it to items
The sound quality is great and the long battery life makes it highly portable and convenient for outdoor use
Bought this for my son who loves outdoor activities. The size and sound are perfect. Surprised by the volume it produces, I got one for myself
Love its small size and the handy strap. A powerful little speaker that's worth every penny. My dad is a big fan too
The sound quality from such a small speaker is impressive! Definitely recommend this product
Used this speaker at the beach and poolside, and it handled water exposure well. Lightweight and a good sound quality for its price. Doesn't match the Beats Pill in bass, but it's a solid product
I'm delighted with this speaker. Its sound quality is excellent, resembling a full-sized speaker. It's a solid device with convenient volume controls
I have a couple of these speakers and gave one to a friend for her truck. They're not very loud in large spaces but perfect for smaller areas
I bought this as an extra gift for a friend. The speaker was on sale and I didn't test it beforehand. It has amazing sound quality, even at half volume
This small speaker fits in your hand but has excellent sound quality, especially for music and voices. Good for small rooms but not large areas
I usually buy cheap speakers but decided to spend more on this speaker. The sound, battery life, and call quality are great. Very satisfied!!
Perfect little speaker. I connect it to my phone via Bluetooth and can move it around the house while my phone stays charged
I was skeptical about its size, but the sound quality blew me away. It's perfect for listening to music and audiobooks
I've been using this speaker for outdoor parties and it's a hit. The sound fills up our backyard nicely, and it's incredibly user-friendly
I took this speaker on a camping trip and it was perfect. The battery lasted the entire weekend and it was great around the campfire
This speaker is ideal for my small apartment. It connects seamlessly with my devices, and the sound quality is great for movies and music
I use this speaker in my yoga studio, and my clients love the ambiance it creates. It's small but mighty in sound
Great for beach outings. It's compact, easy to carry, and the sound quality is more than adequate for a relaxing day by the sea
I bought this as a gift for my grandparents, and they find it very easy to use. The sound is clear and the volume is perfect for their living room
Very good I loved
It ok
The speaker is super, loud basses, very well collected, you won't find it better, I recommend it!!!
Great!!!
Like the size, convenient to take wherever you go
Much smaller than I expected. Still it runs, & charges!
The speaker works great, I really like the lights on it, shipping was fast, recommended.
Great deal for the price. Besides the lights, I don’t mind this speaker at all
Nice speaker
Like the portability
Good sound! Will buy another one for my son
Connects fast
Very cute look
Good product.
I like them, in relation to the price is perfect
Worth your attention